Terms and Conditions

Providing parking is the responsibility of the customer, if there are restrictions e.g.: yellow lines, red routes, residents only etc you must provide a permit from the local council if this is not possible , please be honest and say where the closest legal parking is available e.g.: 50 yards, 100 yards etc... this may cost a little more but it is much better for you if we know in advance, if parking is legal try to reserve a space for the van outside before it arrives or call the local council and get a suspension or permit where necessary) if there is no parking pre -arranged any parking fines received will be the responsibility of the customer and must be paid by the customer on completion, however we will not park illegally.

Congestion & Toll Charges:

There will be an extra charge of £10 when passing through the London Congestion Charge Zone, other congestion charge zones and tolls will be charged accordingly. (Unless otherwise stated)

Arrival / Delivery Times:

We will do our best to arrive within the time scale stated, however arrival times are estimated.
Delays to pick-up/delivery times are sometimes unavoidable (due to traffic accidents, weather etc).We do not accept any responsibility for any customer loses due to unforeseen or out of our control delivery/pick-up delays.

Your packing Responsibilities:

We accept no responsibility for damage or breakage to items that have not been packed / protected by adequate means.
It is the customers responsibility to ensure that items will fit in the new premises (e.g.: size of sofa and size of aperture) Our drivers will not be insured to remove doors or windows in such cases and it is up to the customer to organize a specialist if needed.

Verbal or threatening behavior will not be tolerated.

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